About our terms & conditions
1) Our terms & conditions do not apply to private lettings made directly with a private caravan owner.
2) If you’re not happy with our terms or have and questions about them, please contact us, otherwise we will assume you’ve accepted these terms.
3) Your booking: –
a) When you receive your booking confirmation, please contact as soon as possible if any of the details are incorrect. Please note that you are not allowed to re-sell or act as an authorised agent.
4) Non-direct bookings and holiday packages:-
a) When you book directly with us this includes your accommodation and entertainment passes, these must be provided at all times these allow access to our swimming pools (booking in advance is required), leisure facilities and activities (additional charges may apply), bars, restaurants, takeaways, supermarkets, arcades and entertainment venues, subject to availability and the current booking requirements being met.
b) Each member of your party included on your holiday booking, including children aged 4+ receives a pass and it is this which gives you access to all the facilities. If you do not have it with you, then you will not be allowed access. Passes do not give access to owners-only facilities.
c) Some activities and facilities are subject to additional charges. We will let you know how to book via email closer to your holiday.
d) Guest that have booked via a third party or direct with an owner will have the opportunity to purchase passes upon arrival.
5) Only the people named on your booking can occupy your accommodation. If anyone not on your booking is found to be occupying your accommodation, we will cancel your booking and all guests on your booking will be asked to leave the park immediately without refund.
6) The total number of people coming with you (including children and babies) must not be more than the capacity of your caravan holiday home. In most cases, this will be 6 or 8 people maximum so please check your confirmation carefully. If you exceed the maximum number, unfortunately we must turn away any extra people at your check-in.
7) You and members of your party who are 18 or over may be required to provide photographic identification (valid driving licence or passport) at any time during your stay.
8) Our agreement is with you, as the lead guest. Please note, that you’re making an agreement with us on behalf of everyone coming to the park with you. It’s up to you to ensure that they all know about these terms and conditions and accept them. This agreement lasts until you and your party leave the park.

Important information and updates
9) Wherever possible, important information updates about your holiday will be published and available for you. Please check your emails (including your junk/spam folder) and our website in the lead up to your holiday. To continually receive the latest information please ensure we have your current contact details and email address. To avoid disappointment, we recommend pre-booking your activities where possible.
10) We reserve the right to amend these terms and conditions at our discretion. If these terms and conditions are amended we will forward you an amended version of which you will be deemed to have accepted any such amendments if you do not communicate your intention to the contrary to us within 7 days of the amendments being sent to you.

Bringing a baby
11) If you require a cot or highchair or a bed guard, you will need to ask for it when you book. A £10 hire charge is payable for these items. While our caravans are quite spacious, some won’t be able to fit a standard sized travel cot in the bedroom. Our guests find the living room is the best place for them. Please note that our travel cots do not come with bedding.

Dogs in our parks
12) We welcome (well-trained) dogs in dog friendly grades of our caravans & holiday homes and on some of our touring pitches. Up to two dogs are welcome in our designated accommodation. There is a charge of £15 per dog. We don’t accept dogs listed under the Dangerous Dogs Act: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro, Japanese Tosa and XL Bully and any dog who in the opinion of the Secretary of State was bred for fighting or has the appearance of a dog bred for fighting, or any dog that, in our opinion, displays aggressive behaviour.
13) On our parks that welcome dogs, you can take your dog into facilities that allow dogs (Winkups, Sunnysands, Robin Hood and The Marian have allocated venues). Please bear in mind that you won’t be able to take your pet into our entertainment venues, or other public areas, including our swimming complex.
14) If you, or one of your party, brings a dog to one of our holiday parks without letting us know, you may be asked to move to a pet friendly accommodation (which might be of a different grade without any reimbursement) a charge will be paid by you for extra cleaning costs that we might incur. If we can’t relocate you due to this, we will ask you to leave our park, (without a refund)
15) Dogs must be kept on a lead at all times whilst on our parks and the lead guest is responsible for the behaviour of your party’s dog. If you have a dog that is behaving badly or affecting the comfort of our other guests, we will ask you to take them away.
16) Should we have concerns about the safety of others, or that your dog may not be under control, we will ask you and your party to leave the park (without a refund).
17) Please do not leave your dog unattended especially in your holiday home, if you go out then so does your dog.

Park Rules
18) You agree to abide by the rules of the park where you are staying. Copies of the rules are on display at the park, and you may obtain a copy of the rules from reception.

Touring or camping
19) Our standard pitches are 6m x 6m big enough to suit most units. You can only bring one tourer, motorhome, tent or trailer tent onto each pitch, you must pitch on this pitch (unless directed otherwise). Your pitch, guide ropes, awning must fit within your pitch area. If your pitch is on the large side, we’ll do what we can to help you fit it in. Please speak to the park directly prior to making your booking so we can confirm that we can accommodate you. We do not accept awnings with annexes, you cannot sleep under an awning. Please check what you can bring and what you can do before booking. Please be aware that if you choose not to pay for a hook up electric service you will not be allowed to use your own electricity generator while staying with us.

Paying for your holiday
20) Like most things to do with travel, prices of our holidays change depending on availability. If a guest books their holiday close to arrival, then fluctuations in price will occur on a much more frequent basis, so it is advisable to book early. You’ll find up to date prices on our website, we can only confirm the exact price of your holiday when you book.
21) Any quotation obtained prior to booking is subject to change.
22) All pricing is subject to promotional availability at the time of booking your holiday.
23) We guarantee that the price shown on your booking confirmation for the accommodation and party size. is the amount payable by you.
24) We reserve the right to raise or lower our holiday prices and other charges at any time before booking & without prior notice.
25) Once you’ve booked and paid your deposit, we will not change your holiday price unless (a) VAT rate changes, (b) you request to change or amend your holiday booking that results in an increase in the holiday price (c) unless we both agree. VAT will be payable at the prevailing rate on the date on which payment is made.
26) Although we will confirm to you at the time of booking the price for the holiday including VAT at then current rates, if the VAT rate increases after we have confirmed your booking but before the start date of your holiday, we may ask you to pay an additional amount to cover this increase.

Current prices and Special offers
27) Our latest published prices can be found at lyonholidayparks.co.uk.
28) Guests are reminded that the prices displayed on the website are subject to change and may go up and down in response to changing market pressures. Lyons Holiday Parks offers are subject to limited promotional availability and due to the increasing popularity offers may expire or be withdrawn at any time. Holiday quote prices are only guaranteed for the initial quote whether by telephone call or website visit. Our holiday offers are specific to a park, grade of caravan or a specific date. Some offers do not apply to the holiday homes/lodges with hot tubs and the luxury cottages. The offers for these will specific to them. The cottages are exempt from the 30% return discount offer.

How to pay
29) Debit or credit card: the easiest way to pay for your holiday is by debit (preferred) or credit card on our website. If you make a payment over the phone, we accept Mastercard and Visa. We do not accept American Express, Delta, Diners Club, Maestro, Visa Electron or Solo. At the time of your booking, we will require: (i) the long card number (ii) the expiry date (iii) the last 3 digits of your security code (iv) the cardholder’s name and address (v) for web payments, additional verification. We require payment in full within six weeks of your arrival date.

Cheques
30) If you are paying by cheque, please write your booking reference number on the back & make it payable to Lyons Holiday Parks Ltd. Please send it to Lyons Holiday Parks Head Office, Coast Road. Rhyl. LL18 3UU. Post dated cheques are not accepted. Any charges incurred for these cheques are Soley you the guest’s responsibility. If you book through a third party, cheques should be made payable to them.

Electronic bank transfer
31) Please call us if you want to make payment via electronic bank transfer. We will give you our account number & bank sort code along with our account name. We will also give you a payment reference to use. We require payment in full within six (6) weeks of your arrival date.

Deposits and when to pay
32) If you book more than 6 weeks before the start of your holiday, you can either pay the full amount or a deposit. The final payment must be paid six (6) weeks before arrival.
33) If you book six (6) weeks or less before the start of your holiday, you’ll have to pay in full at the time of your booking.
34) You can call to make the payment or pay online with a debit or credit card (in your name only).
35) All deposits are non-refundable.

Unforeseen Circumstances
36) The parks regret they cannot accept liability or pay any compensation for cancellations to your holiday or the destruction or damage to your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of the holiday) due to ‘force majeure’, i.e. any event that could not be foreseen or avoided. Such events include but are not limited to industrial disputes, war, or threat of war, civil disorder, natural or nuclear disaster, fire, adverse weather conditions and all similar conditions.

Changing or cancelling your plans
37) If you wish to alter your booking details in any way from those shown on your booking form, please contact the park directly.
38) We understand that needs change, and we aim to provide the best holiday experience. If you need to change your booking, we’ll do our best to accommodate you. Please note that any changes to your booking will incur additional costs and are subject to availability, this will also incur an administration fee.
39) Changes are subject to availability, and your booking will be repriced based on current rates, these prices may be different than when you initially booked.
40) If the changes you want to make are not possible and you choose not to go ahead with your original holiday booking, this will be classed as a cancellation. Please note that all requests to change your booking must be made by telephone by you (the lead guest) The request(s) should be made as soon as possible. We will correspond in all matters relating to your booking or party with you. You act as a representative for all members of your party.
41) In the event of adverse weather, your booking will only be refunded if your chosen park is closed in the interests of health and safety. If you cannot travel on the day to your chosen park due to adverse weather, we will do our best to move your booking to an alternative date and/or different park, but refunds will not be provided.

If we must cancel or change your holiday
42) We do everything we can to provide the great holidays that we advertise on our website. Very occasionally we find we can no longer offer the holiday people have booked, or in exceptional circumstances find we need to cancel your booking. If this happens to you, we will advise you as soon as possible and offer one of the below options subject to availability:
43) A replacement holiday that is the equivalent value to what you originally booked.
44) If we cannot accommodate your new choice of holiday we will offer you a full refund.
45) In the interests of all visitors, the park reserves the right to refuse to hand over accommodation to any person or groups of persons at its discretion. Any refund of monies is at the discretion of the park.
46) If in the parks opinion any person is not suitable to continue the holiday because of unreasonable behaviour, damage to property or annoyance to other guests the park reserves the right to exclude the whole holiday party from the park. In this event, the lead guest shall remain liable for the hire price and no refund shall be due. The lead guest shall remain liable for any damage caused to property.
47) The parks reserve the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise.
48) Here at Lyons Holiday Parks, we pride ourselves on offering family-friendly holidays and want to continue offering this for many more years to come.
49) To achieve a welcoming, safe, and family-friendly atmosphere, Lyons Holiday Parks Ltd reserves the right to refuse or cancel bookings (without refund) from the following proposed parties:
50) Guests under the age of 21
51) All-adult groups, especially single-sex groups including hen, stag or any other parties that may disrupt other guests on the park
52) Solo travellers, as our mission is to provide memorable family-friendly holidays
53) Any other guests who we fear could spoil things for other guests
54) Anyone who displays abusive attitude or words either before or during the holiday to our team or other guests.
55) Accommodation paid in full will be held by the park. Any refunds is under the discretion of the park. All deposits are non-refundable.
56) If you feel the need to cut short your holiday with the park after it has commenced, no refund will be offered. To cancel your holiday prior to arrival please return to our Cancellation Policy.
57) Lyons Holiday Parks do not knowingly allow any guest to use or visit our sites who:
(i) has an unspent criminal conviction.
(ii) is registered on any criminal register (including the sex offenders’ register).
(iii) has any record of any order associated with antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour.
(iv) is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003.
58) or (v) is subject to a Risk of Sexual Harm Order or Child Abduction Notice.
59) Failure to disclose this information about yourself, or any other member of your party, grants us the right to cancel your booking and ask you, and the other members of your party, to leave the park, without refund.

Special Requests
60) The park will endeavour to meet your special requests, any requests must be made at the time of your stay being paid in full.

Holiday Prices
61) All prices include VAT at 20% and are subject to change if the rate or application of VAT changes and in the event of a change in the VAT during the course of the year, you will be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of change.
62) Where the holiday falls between two price panels, the panel with the majority of nights of the holiday will be used to calculate the holiday costs. Where an equal number of nights are taken in two different price periods, the average of the two weekly prices applies.
63) A deposit is payable at the time of initial booking. The full balance is then due six (6) weeks prior to your holiday. For bookings made within 28 days of arrival, full payment is required on booking. Please note that all deposits are non- refundable.
64) Deposits and final payments can be made by cash, debit card, credit card or cheque made payable to Lyons Holiday Park Ltd. If you are paying by cheque please put your name, address and holiday date on the reverse of the cheque. We strongly recommend cheques are sent via recorded delivery to the park.

Checking in and checking out
65) We’ll always do our best to give you the exact accommodation that you booked. (For example), if you book a two-bedroom caravan holiday home and we don’t have one available during your stay, we may give you a three-bedroom caravan holiday home of the same grade.
66) Please be aware we do not have many activities on check-in days, however most of our facilities are open.
67) You will receive your arrival information via email/SMS prior to your arrival on park.
68) Please bring your booking confirmation reference number (which can be quoted rather than showing the full document) accommodation keys cannot be issued at check-in without this.
69) Check-out time is 10am. Any items remaining in your accommodation after this time we reserve the right to remove after this time. Please hand back your keys back at reception. Always leave your accommodation in a clean and tidy condition. You are welcome to use our park facilities on your departure day. When you book any experiences such as activities The last session you should book is 4pm.

Availability of Facilities
70) Whilst the parks will endeavour to provide all facilities and entertainment advertised, the parks reserve the right to alter or withdraw amenities or facilities or the whole or part of any programme of activities, without prior notice, and without any liability to pay you compensation or damages for the loss of an advertised facility or entertainment. You should also be aware that many of our parks have restrictions on facilities and their opening hours during the off-peak season. Adverse weather conditions may also cause the closure of some facilities.
71) Some activities may have an extra cost, or a deposit is required to secure your place, some activities may not be suitable for everyone. Please speak to a member of our team if you’re unsure. We can only confirm the exact price of your activity when you book. We reserve the right to raise or lower our activities prices and deposits at any time before booking. Once you’ve booked and paid your deposit, your activity price will not change. Please note that our entertainment and activities programme may be reduced outside of school and bank holidays.
72) Information on our website about acts, shows you what we have got planned for your holiday. If we advertise an act, we’ll always do our best to make sure you see them. If the act can’t make it, we will try & replace them with similar act. We’ll do our best not to, you should bear in mind that we might make alterations to or withdraw certain amenities, facilities, activities and/or entertainment shows, if required for reasons outside of our control.
73) Guests must arrive ten minutes (if required) prior to the start of the session for a health and safety briefing. If you are late or missed the safety briefing, for your own safety you may not be able to take part in the session. The Activity and Entertainment Manager have the overall responsibility for the health and safety of the activity, they can stop the session or ask a participant to leave at any time. If this is the case, no refund will be given.
74) Some activities have age/height/weight or ability restrictions, please familiarise yourself with these before booking. The participants must meet any requirements to take part, if they don’t, they may be refused access to the activity and no refund will be given. Proof of age may be required for health and safety reasons. If you have any concerns about the presence of allergens in the food in our creative sessions, please speak to a team member for guidance. It is at the Activity and Entertainment Manager’s sole discretion to refuse service to any individual.

Your Vehicles
75) Your vehicles, their contents and accessories, your luggage and personal belongings are left entirely at your own risk.
76) Our parks will not be held responsible for any loss from or damage to any vehicle from any cause whatsoever other than negligence of the park, park employees or agents. Parking and other regulations may vary from one park to another.

Your Responsibility
77) Whilst our parks are happy to provide activities for children, the parks are not a childcare facility. Please always note that the safety of children is the responsibility of their parents or guardians.
78) We do hope you don’t have any mishaps while you’re with us. If your accommodation is damaged by you or someone in your party during your stay, we have the right to recover the cost of this from you, this includes any extra cleaning costs. All damages by the lead guest or any person named on the Booking Form, must be paid for in full before your departure from the park.
79) We may also go into your caravan or holiday home at a reasonable time (without reasonable notice) during your holiday to check the state of things. Any damage to your accommodation could result in your booking being cancelled, with no refund. In an emergency, we can come into your accommodation without warning.
80) Accommodation is to be left in a clean and tidy condition and as found. Failure to leave accommodation in a satisfactory condition may result in the park pursuing a claim for damages.

Smoking, drugs and offensive weapons
81) Smoking is not permitted in any units on our parks. Smoking inside a public place is also forbidden in accordance with the law. There’s no smoking of vaporisers, e-cigarettes and tobacco in any of our public buildings or accommodation, we do our best to make sure guests do not smoke in these areas. We have outdoor smoking areas, these are clearly signposted. We have a zero-tolerance policy on illegal drugs, firearms and offensive weapons. If you take illegal drugs or any other illegal substance or are in possession of a firearm or offensive weapon (including pellet guns, ball-bearing guns, orbeez guns, propellent guns or any other replica firearms), the police may be called or we will ask you to leave the park, without a refund.

Behaviours
82) At Lyons Holiday Parks, we want you to have fun but not at the expense or enjoyment of our other guests or our staff, or without impacting our ability to provide a family friendly environment for everyone. Under no circumstances violent, aggressive, anti-social or abusive behaviour will not be tolerated. You and your party will be asked to leave immediately if any such behaviour is displayed at the expense or enjoyment of others. We reserve the right to decline or cancel any future bookings with Lyons Holiday Parks.
83) Only alcohol purchased at Lyons Holiday Parks venues may be consumed by guests. If you or guests that are part of your booking are found to be consuming alcohol in a venue that has not been purchased within it you will be asked to leave, prohibited from attending these venues and may have the rest of your stay cancelled. Lyons Holiday Parks operate a right of admission refusal policy and reserves the right to deny entry to any licensed venue if it is believed that a guest(s) behaviour will impact the enjoyment of others or impacts the ability to remain compliant with our licensing requirements.

Health & Safety
84) We want you to have fun, but we need to ensure that we keep you safe. For that reason, we do not permit owners or guests to fly drones at any of our parks. Similarly, in line with legislation and in accordance with the health and safety advice, we do not allow the use of electric scooters, Segways, hoverboards or balance boards we only permit the use of mobility scooters.

Photography & Filming
85) You’re not allowed to take photographs or film in our swimming pools and changing areas. Due to the popularity of Lyons Holiday Parks, we often get requests from TV and other companies to film/photograph on our parks, many of which we accommodate. We also have our own promotional films and photographs on our parks throughout the year. They could be shooting anywhere on our park in some instances we cannot close some areas to guests we will always try to make sure the filming does not affect your holiday. In most cases we will attempt to ensure images or footage obtained does not identify anybody directly. Please avoid the shooting area if you would rather not be on camera. Should you wish to withdraw your consent at any time you can request this, we will remove it from our library.

Personal belongings
86) We take all reasonable steps to protect our premises and hope you will have no cause for concern during your holiday, guests remain responsible for looking after their own belongings & property. Please remember to secure any vehicles or bicycles do not leave any valuable items on display. If you do bring anything valuable on holiday you should check it is adequately covered by your insurance. We cannot accept any liability for loss or damage to your belongings unless this is due to our negligence.
87) Let us know as soon as you realise you’ve left something behind. We will do all we can to find it, although we are not liable if it’s damaged. If we do find it we’ll return it to you, you will have to cover the postage costs by sending a prepaid package to us.

Security
88) The following are operated in our parks with monitoring and maintaining safety on park, to prevent and detect crime and assist law enforcement (where necessary)

CCTV
89) Body Worn Cameras (BWC) required for everyone’s safety.
90) These systems are operated for the protection of our guests, employees and premises from criminal activities. If we discover any criminal activity or alleged criminal activity through our use of CCTV, we will process this data for the purposes of preventing or detecting unlawful acts. The legal basis for our use of this information is in our Legitimate Interests to ensure the safety of guests and employees at our parks and to assist with law enforcement.

Comments and Complaints
91) We will do all we can to provide you with a memorable holiday, occasionally things may not go as planned. There are occasions when unforeseen shortcomings may arise. You must advise the reception manager immediately of any problems with your accommodation so that remedial action if appropriate can be taken. We take pride in the preparation of our accommodation so that you can enjoy a stress-free home from home whilst on holiday. If on arrival at your holiday home, you find it is not prepared to the high standard we expect, we request the opportunity to put things right. Please speak with the reception manager immediately & we will try to put things right or investigate your concerns. We cannot accept liability in relation to any shortcomings or claims of whatever nature if you fail to notify the park of the complaint or claim during your holiday. If you stay for the duration of your stay, a request for a full refund will be declined. Also, written complaints to the park must be received within 14 days of the end of your holiday. The letter or email must be written by you (the lead guest) as you are the person who has the agreement with us. Please provide us with your booking reference number in all instances and include your contact number(s). We will review & fully investigate your complaint and will try to respond back to you within 21 days of receipt of you letter or email.
• Please email to: customerservices@lyonsholidayparks.co.uk
• Postal address: Lyons Holiday Parks Rhyl Coast Road. Rhyl. LL18 3UU

Refunds
92) When we issue your refund, we will return your money in exactly the same method you made your original payment. If a refund is approved, the original card that the payment or payments were made with must be presented to allow the accounts department to track your payment and process a refund. Without the original payment card number, no refund can be processed. Refunds are usually processed 1 day a week and can take up to 5 days from the processing day to reach your account.

English law
93) Our terms are subject to English law which means that if it ever came to it we both agree that English law would apply to this agreement. And if things went wrong we both agree to allow the English courts to make the decisions.

Liability
94) Lyons Holiday Parks shall not be liable for the death or injury of any person named in the Booking Form or for any loss or damage to property of any such person howsoever any such death, injury, loss or damage may be caused otherwise than as a result of our negligence.
95) Whilst every care is taken to ensure that the details shown in our terms & conditions are correct, the company cannot accept liability for errors contained therein or the results thereof.

Using your personal information
96) When you book with us, you’ll be providing us with some personal information about you and the people coming with you. We may use and process such personal information in accordance with our privacy policy. You may decide to provide us with information about your health or the health of people coming with you, so we can assist you with any disability or any additional needs. This information will only be used for the purpose(s) which you provide it to us for.
97) We will only talk to you about your information. By booking with us, you’re agreeing that we can use the information in accordance with our Privacy Policy and you confirm that everyone who’s coming understands how we will process their personal data.

Accuracy of our website
98) We do our best to ensure that the information on our website is accurate when published. All our parks are different & do not look exactly the same. The photographs, layout of accommodation, artists’ impressions and so on are to give an impression of how things look at Lyons Holiday Parks. Some facilities may vary between our parks – please read you chosen park specific information carefully. All our accommodation décor, size and layout may also vary between parks. Not all our accommodation is identical to the pictures shown on our website.

Access to our parks
99) We reserve the right of entry and the right to refuse entry to our parks without notice.
Electric Scooters
100) The use of electric scooters is not permitted on any of our parks and could result in your party being asked to leave if any member of your party is found to be using one.